Customer names are kept generic to respect confidentiality. Each card below captures the shape of the engagement, my role, and the measurable outcome.
Commercial & Military Aerospace Manufacturer
Infrastructure-as-a-Service private cloud, with tiered capacity policies
Co-Lead Architect · VMware Professional Services era
Outcome. Higher utilization and density, identified system waste, and informed capital purchase timing through formal capacity management policy.
- ●Co-designed and deployed the customer's IaaS private cloud platform.
- ●Built capacity management policies for tiered IaaS services.
- ●Developed thresholds and processes that identified system waste and drove higher utilization and density.
International Beverage Company
Capacity management workstream within an IT operational transformation
Lead Architect, Capacity Workstream · VMware Professional Services era
Outcome. Single pane of glass across monitoring systems; customer staff trained and equipped to own day-2 operations.
- ●Integrated multiple monitoring systems into a single pane of glass.
- ●Ran process discovery and improvement workshops.
- ●Trained customer staff on day-2 operations and standing up new capabilities.
Energy Services Conglomerate
Root-cause analysis turned into enterprise-wide platform adoption
Lead Architect · VMware Professional Services era
Outcome. Customer purchased and adopted the full suite for incident and problem management following the trial.
- ●Identified root cause of severe performance issues in a commercial software service.
- ●Used vCenter Operations Manager (now Aria Operations) during a trial engagement.
- ●Outcome led to customer's purchase and enterprise-wide adoption of the full suite.
Global Commercial Bank
Post-2008 IT cost-takeout via virtualization and storage consolidation
Discovery & Reduction Lead · NetApp era
Outcome. Reduced ongoing operational expenditure through array retirement and storage consolidation.
- ●Led discovery and reduction strategy for IT operational expenditure following the global financial crisis.
- ●Identified virtualization and consolidation opportunities across the estate.
- ●Retired older arrays and consolidated storage to reduce ongoing cost.
National Communications Provider
Storage management operationalization across a regionally dispersed business
Program Lead · NetApp era
Outcome. IT leadership gained full visibility into consumption; regional teams equipped to manage availability incidents.
- ●Led an 18-month, multi-line-of-business program to deploy and operationalize a storage management infrastructure.
- ●Spanned a regionally dispersed operating model.
- ●Delivered consumption visibility and regional incident management capability.
Global Information Services Company
$20M data center technical refresh — Microsoft apps & storage management
Architectural Lead · NetApp era
Outcome. Right-sized Microsoft application infrastructure with backup/recovery tuned to RTO/RPO; full monitoring of availability, performance, and capacity trends.
- ●Sized Exchange, SharePoint, and SQL Server environments.
- ●Architected backup/recovery to meet RTO and RPO targets.
- ●Designed monitoring for availability, performance, and capacity trends.